Please find
our Terms of Business below, which clearly set out what we will and will
not do when we supply our products to you.
If you have
any questions, please do not hesitate to phone on or email to info@bedlinens.co.uk and we will ensure that you receive a prompt and courteous reply.
Placing
your order
You can place your order in several ways. Through our online ordering
system, by phone, fax, email or post.. We cannot be responsible for delays
or losses caused by failures of any of the above methods. We confirm all
orders back to you.
Sizes
It is the responsibility of the customer to ensure that the dimensions
of the bed are checked before ordering goods. Each page on our site shows
standard sizes and the dimensions. If in any doubt please contact us to
confirm your sizes and dimensions. We are not responsible for additional
costs accrued to the customer by incorrect ordering. Please take care!
Shipping
We will normally ship within 14 days of your order. Special orders, custom
items, out of stock items may take longer. At busy periods we reserve
the right to extend the despatch period. We will always give an estimated
despatch date. In the U.K. we ship overnight or by first class post,.
We cannot be held responsible for delays of goods in transit or in customs
howsoever caused. We cannot deliver to P.O. Boxes and we do not operate
C.O.D. deliveries.
If an order is late you can email or phone us to instigate an enquiry.
Dependant on the method of shipping a tracking number may or may not be
available. Wherever possible we will make every effort to locate your
parcel and effect delivery .A signature from the delivery address, will
be taken a proof of delivery.
Returns
and Exchanges
Please double check that you have ordered the correct size and colour
before we commence manufacture. Alterations must be notified within 48hours.
Alterations/cancellation at a later stage or returns, will incur a 25%
handling charge plus additional carriage.
Custom made products are not returnable
Before returning goods you must contact us by phone or email to obtain
a returns reference number. If you do not contact us before returning
your goods, they may be returned to you and you may be charged for return
shipping costs. The goods must be in the original saleable condition,
they must be unused and not washed or damaged in any way and in the original
packaging.
The goods must be despatched to reach us within 7 days of receipt by you
of the goods.
The customer is responsible for the safe return of goods to us and is
responsible for any goods lost or damaged in transit. We will refund you
for the cost of the goods only or we will exchange for comparable goods
within 21 days.
If you return goods that are used, washed or damaged in any way you will
be charged for the packing and shipping costs of returning the goods to
you.
Satin
Sheets
Our Satin Sheets are made of the highest quality, softest Polyester Satin.
They wear well but in certain circumstances (excessive wear, hard or rough
skin on feet, excessive washing on long or hot cycles etc.) they may bobble.
All satin sheets are sold with wash-care labels attached.
Latex
Sheets
Latex sheets are made from the finest sheet latex. All latex sheeting
is vulnerable to attack by oils, heat and ultra violet light. Daylight
can cause damage to the latex causing a white bloom on the surface of
the latex - see the Latex care Instructions on our site. All Latex products
are sold with care instructions. Latex products cannot be returned.
Warranty
All products supplied are warranted for 30 days from date of receipt for
stitching and workmanship. We are not responsible for normal wear and
tear, damage, mistreatment or damage due to washing.
Payment
We accept, Visa, Mastercard, Switch, Delta and Solo Credit Cards. You
can also pay by Bank Credit Transfer. UK customers can pay by personal
Cheque and Postal Orders. We reserve the to make any enquiries we see
fit to ascertain the validity of Credit Cards and to refuse Credit Card
Payments . You may be asked to provide additional information to validate
card purchases.
Payments by cheque will delay despatch for 7/10 days or whenever cheque
has cleared.
Customer
Privacy
Customer details are kept for 10 days after despatch, then deleted. Details
are kept in compliance with the UK Data Protection Act. We do not make
any customer details available to anyone else - ever.
Terms
and Conditions
The above terms and conditions are the basis of our offer to our customers.
They do not affect your statutory rights
|
